eAYSO is optimized for the following Web browsers:
1. Internet Explorer versions 7, 8, and 9
2. Firefox versions 3, 3.5, and 3.6
3. Safari versions 4 and 5
4. Chrome 20, 21 and 22.
If you are using an older version of a Web browser we strongly suggest that you upgrade. This will make your computer safer and able to use all of the features found in eAYSO. (For a complete listing of all versions of these supported Web browsers visit the list at the bottom of this page.)
We know of the following challenges with particular versions of Web browsers:
1. Internet Explorer version 6 is considered unsafe and is not supported by eASYO. Everyone from Google to Microsoft themselves encourage users of this browser to immediately upgrade.
Complete list of Supported Web browsers:
Solving some common printing problems:
      1. I click the Print Button, but nothing happens – disable the Pop-up Blockers in your browser (see detailed instructions at https://www.eayso.org/eAYSOPopUpBlocker.aspx).
 
      2. I click the Print Button and I can see the form on the screen, but the printed paper has none of my child’s information on it; it just prints an empty form with a bunch of boxes – you need to download and install the latest version of Adobe Reader:
    • a. Go to www.adobe.com.
    • b. Click on Download – Adobe Reader.
    • c. Choose the version of Adobe Reader that is correct for your computer and download it.
    • d. Install the Adobe Reader software and choose to make it your default program for reading PDF files.
    • e. Trying printing the form one more time (you might need to close the browser and re-open it).
      3. I click the Print Button, and the form prints, but the left side of the form is cut off (including the first 2 or 3 characters of each word on the left side of the form) – the printer option “Fit to Page” needs to be selected from the Printer Options screen that pops up after the Print Button is pressed.
 
      4. I click the Print Button, and the form prints, but the font on the form is clearly not English; it looks like random characters – you need to download and install the latest version of Adobe Reader:
    • a. Go to www.adobe.com.
    • b. Click on Download – Adobe Reader.
    • c. Choose the version of Adobe Reader that is correct for your computer and download it.
    • d. Install the Adobe Reader software and choose to make it your default program for reading PDF files.
    • e. Trying printing the form one more time (you might need to close the browser and re-open it).
      5. I am using a Mac, and only the first page of the three pages prints when I click the Print Button – try Exporting to a PDF and then printing the PDF as follows:
    • a. Click on Export to the selected format.
    • b. Select Acrobat (PDF) file.
    • c. Click Export
    • d. Open the exported file (if it does not open automatically), and then print using Adobe Reader.
    • e. If any of the issues noted above in Problems #2, 3 or 4, occur, you need to download and install the latest version of Adobe Reader, per the instructions above and then try to print the exported file again.
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